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Directions, Telehealth and Testing Preparation

Information about Athena Care Services

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Upcoming Testing

Estimated Time Frame:

  • For adults, this appointment will typically last 3-5 hours. However, Neuropsychological testing may take up to 7 hours.
  • For children over the age of 8, this appointment will typically last 3-7 hours.
  • For children 7 years of age or younger, this appointment typically lasts 1-4 hours.

**This overall time frame varies by patient, tests ordered by the psychologist, and is an approximation. Please note this does not include the time taken for a lunch break. Lunch breaks will be provided for people testing past noon.

Lunch Break:

  • Patients will be given a 1-hour lunch break around noon. Lunch is NOT provided. If the patient is a child, the child will be returned to the parent during this break. Patients will resume testing at 1 pm.

What to Expect:

  • You will be working with a testing examiner to complete your evaluation (not your psychologist).
  • Examples of testing activities include working through puzzles, playing with toys (if the patient is a child), answering questions asked by the examiner, completing computer tasks, completing questionnaires, etc.

How to Prepare for Your Testing Appt:

  • Be sure to wear/bring any prescribed contacts, eyeglasses, and/or hearing aids.
  • Please do not take stimulant medication or non-stimulant medication prescribed for ADHD.
  • You may, however, take any other daily medications. You may also bring medication for ADHD with you to the assessment appointment and take it after completing assessments of attention.
  • Be sure to tell your examiner that you would like to do so.
  • If you can avoid caffeine without getting a headache, it is recommended that you do so. However, if this is not possible, consume the minimum amount of caffeine necessary to avoid a headache (no more than usual).
  • It is also recommended that you bring snacks and bottled water.

Notes for Parents:

  • Typically, parents will wait in the waiting room while their child is being assessed. For very young or shy children, sometimes parents will accompany the child to the testing room until comfortable. However, it is ideal for the child to complete the testing assessments without parent/guardian present.
  • Parents should plan to be at Athena during their child’s testing appointment (in the waiting room). For older, very independent children, parents may step away for some period of time, however, parents need to remain within 15-20 minutes of the testing location.
  • If parents choose to step away, they need to provide cell contact information and return well before the lunch break at 12 pm.
    • Parents MUST return for the lunch break if they do leave, as children are returned to their parents for the lunch break.
  • If the psychologist gave any forms to complete at the child’s initial intake appointment, or they were emailed prior to the testing appointment, parents need to bring the completed forms to the testing appointment or scan and email the forms to our office at prior to the date of testing.
    • If no forms were given prior to the child’s testing appointment, the testing examiner will provide any forms and parents will be able to complete them during the child’s appointment.
  • If forms for the child’s teacher were given to parents prior to testing, parents need to bring the completed forms to the testing appointment, or have the child’s teacher scan and email the forms to our office at prior to the date of testing.
    • If teacher forms are given on the date of testing, it is important to give these to your child’s teacher ASAP and have the teacher scan and email them back quickly.
  • If we lack parent or teacher questionnaires, test results may be delayed and rescheduled to a later date.

Cancellation/No Show

  • Appointments must be canceled 48 hours prior to the scheduled appointment time. Failure to cancel a testing appointment within this time frame will result in a $150 fee.
    • Emergencies and illness are an exception to this rule. Please reach out to discuss if this occurs. Please do not come to your testing appointment sick.
  • Rescheduling Policy: We will only reschedule a testing day appointment two times. After a third testing day appointment is canceled, we will no longer reschedule the client for any testing day appointments.


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Your telehealth appointment will be conducted on Zoom. To access your provider’s Zoom waiting room, follow these instructions:

Five to ten minutes before your appointment time:

  • Follow this link: You can also access this link at the bottom of every page of our website (click ‘Virtual Visits’).
  • Click on the Waiting Room under your provider’s name. You will automatically be placed in a waiting room for your provider. Your provider will admit you to the waiting room when he/she is ready for you.
  • Please make sure to have reliable internet service, that the camera and microphone are on, and that the volume on your speakers is up. Telehealth appointments may take place in your car if your internet connection is strong; however, please make sure that you are parked. If you are not admitted by the provider by 10-15 minutes after your appointment time, please call the front desk at (615) 320-1155.

If you are on a mobile device or tablet:

  • You will be prompted to download the Zoom app or launch it in the browser.
  • If you choose to launch it in the browser, please make sure to select that option.
  • If you choose to download the app, once it is downloaded, please find your provider’s virtual waiting room by clicking this link: Scroll down to your provider’s name.

**This is how telehealth appointments are accessed every time. You will not receive a link. Please reference your appointment reminder and follow these instructions each time you have a scheduled appointment**

Patient Referral

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What type of testing are you seeking?

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Testing - Referrals

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Medication Refill Request

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Existing Patient - New Appointment

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Existing Patient - Reschedule or Cancel

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*Please note that cancelling within 48 hours of your appointment may result in a fee.

New Patients

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Prescreening Questions - New Patients

Are you currently taking any medications for your mental health?
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Are you currently taking your medications as prescribed?
Have you previously sought mental health treatment?
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Have you been hospitalized for mental health services in the last year?
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